The International Guest Services assists all guests at the Guest
Services Desk, but concentrates specifically on non-English-speaking
groups and individual guests with their special needs and requirements
in their native languages so as to give them a full, first class
cruise experience.
? Receives and handles special requests from non-English-speaking
groups and individual guests.
? Works in conjunction with, and assists, the Group Services
Coordinator and Guest Service Manager with handling special requests
such as Honeymoon set-ups, Anniversary Packages, Birthday Packages,
special dietary needs, medical needs, etc. for non-English-speaking
guests. Follows up to ensure departments responsible have completed
the requirements.
? Contacts Group Leaders of non-English-speaking guests to assist
the Group Services Coordinator in organizing group events.
? Contacts non-English-speaking guests when necessary to offer
assistance in making restaurant bookings, ordering special
local/dietary food, arranging special tours on board and with shore
excursions.
? Available for daily, advertised desk hours at the Guest Services
Desk to answer questions and provide assistance to
non-English-speaking guests.
? Assists at embarkation, disembarkation and port talks, as well as
being present during these times to assist non-English-speaking guests
where necessary. Available at Immigration and Customs inspections,
etc.
? Available to act as translator for non-English speaking guests
needing to communicate with shipboard departments including, but not
limited to, Medical, Security, Revenue outlets, Restaurant, Senior
management.
? Coordinates announcements and the translation/printing of the
Freestyle Daily, into the required languages relative to the
non-English-speaking guest ratio on board each cruise.
? Meets and greets non-English-speaking VIP guests staying in suites
as necessary and whenever possible.
? Handles guest requests in an effective way by taking ownership of
the request then following-up until the matter is finalized to the
guests? satisfaction.
? Maintains a cash float for giving change and cashing traveler
checks for guests.
? Available to assist Cruise Programs department in leading specific
activities for non-English-speaking guests.
? Performs other related duties as assigned or as directed. The
omission of specific duties does not preclude the supervisor from
assigning duties that are logically related to the position.
? Must be familiar with the Safety and Environmental Protection
Policy and the SEMS, and carry out the policies and procedures
appropriate for his/her position.
QUALIFICATIONS / REQUIREMENTS
? Intermediate to Advanced verbal and written level of English is
required.
? Intermediate to Advanced verbal and written level in Spanish,
French and Italian is required.
? Intermediate knowledge of Microsoft Word, Excel, Micros and
Fidelio Cruise is required.
? Must have at least one year management experience in Hotel and/or
hospitality establishments; or in Guest Service related positions on
board ships.
EDUCATION
? Two-year Associates degree or equivalent in Public Relations
and/or Hotel management from a recognized hotel institution.
ATTRIBUTES
? Able to work independently
? Must be a quick and critical thinker, and a patient listener
? Able to speak publicly to large groups if necessary
? Customer Service/Guest Relations Oriented, Leadership Skills and
Well Organized
? Proactive, Team Player, Problem Solver
? Passionate about hospitality and customer service drivenPOSITION SUMMARY / ESSENTIAL FUNCTIONS
The International Guest Services assists all guests at the Guest
Services Desk, but concentrates specifically on non-English-speaking
groups and individual guests with their special needs and requirements
in their native languages so as to give them a full, first class
cruise experience.
? Receives and handles special requests from non-English-speaking
groups and individual guests.
? Works in conjunction with, and assists, the Group Services
Coordinator and Guest Service Manager with handling special requests
such as Honeymoon set-ups, Anniversary Packages, Birthday Packages,
special dietary needs, medical needs, etc. for non-English-speaking
guests. Follows up to ensure departments responsible have completed
the requirements.
? Contacts Group Leaders of non-English-speaking guests to assist
the Group Services Coordinator in organizing group events.
? Contacts non-English-speaking guests when necessary to offer
assistance in making restaurant bookings, ordering special
local/dietary food, arranging special tours on board and with shore
excursions.
? Available for daily, advertised desk hours at the Guest Services
Desk to answer questions and provide assistance to
non-English-speaking guests.
? Assists at embarkation, disembarkation and port talks, as well as
being present during these times to assist non-English-speaking guests
where necessary. Available at Immigration and Customs inspections,
etc.
? Available to act as translator for non-English speaking guests
needing to communicate with shipboard departments including, but not
limited to, Medical, Security, Revenue outlets, Restaurant, Senior
management.
? Coordinates announcements and the translation/printing of the
Freestyle Daily, into the required languages relative to the
non-English-speaking guest ratio on board each cruise.
? Meets and greets non-English-speaking VIP guests staying in suites
as necessary and whenever possible.
? Handles guest requests in an effective way by taking ownership of
the request then following-up until the matter is finalized to the
guests? satisfaction.
? Maintains a cash float for giving change and cashing traveler
checks for guests.
? Available to assist Cruise Programs department in leading specific
activities for non-English-speaking guests.
? Performs other related duties as assigned or as directed. The
omission of specific duties does not preclude the supervisor from
assigning duties that are logically related to the position.
? Must be familiar with the Safety and Environmental Protection
Policy and the SEMS, and carry out the policies and procedures
appropriate for his/her position.
QUALIFICATIONS / REQUIREMENTS
? Intermediate to Advanced verbal and written level of English is
required.
? Intermediate to Advanced verbal and written level in Spanish,
French and Italian is required.
? Intermediate knowledge of Microsoft Word, Excel, Micros and
Fidelio Cruise is required.
? Must have at least one year management experience in Hotel and/or
hospitality establishments; or in Guest Service related positions on
board ships.
EDUCATION
? Two-year Associates degree or equivalent in Public Relations
and/or Hotel management from a recognized hotel institution.
ATTRIBUTES
? Able to work independently
? Must be a quick and critical thinker, and a patient listener
? Able to speak publicly to large groups if necessary
? Customer Service/Guest Relations Oriented, Leadership Skills and
Well Organized
? Proactive, Team Player, Problem Solver
? Passionate about hospitality and customer service driven
We need : English (Good)
We need : Portuguese (Fluent)
Type: Permanent
Payment: Contact us
Category: Languages
